Customer Insights in
Corporate Banking

Our real-time customer insights platform for banks allows for a complete overview of your customers’ level of satisfaction.
 

What we do

We offer real competitive advantage by getting real-time feedback, that enhances collaboration with your corporate customers

We provide your corporate customers with the most relevant questions in each survey to ensure high response rates.
Our benchmark questions allows for comparison and market data to compare your position, where you over- and under-perform on specific metrics.

We focus on adding value to your customers

Many of your customers might already be using CXFacts to provide feedback on your bank’s products and services.
Here are some of the industries currently using CXFacts.

Pharmaceutical industry
Agriculture industry
Wind industry
Forestry industry
Recycling industry
Logistics and shipping industry
FMCG industry
And many more…

Some of the largest corporates in the world use CXFacts as their preferred Bank Relationship Management tool.

Contact us to hear more about the insights your customers might already have given you.

Digital feedback – Digital collaboration

We provide your bank with a platform to collaborate with your corporate customers.

Corporate segment

We focus on providing the best tool for your corporate customers.

You can ask everyone

You can send questionnaire(s) to all relevant people in your customers’ organization.

Valuable insights from known respondents in your customers’ team – in real-time

Give value to your customer

We designed our platform to ensure value for your bank as well as for your corporate customers.

Provide value to your customers with the CXFacts platform

– ask us how –

Increase your bottomline

Actionable insights into your bank’s service performance. You will have more data than with any other feedback platform or -provider.

Use your Customer Experience data to improve your position.

Market Reports 

  • Get detailed insights into your banks performance benchmarked against relevant competitors
  • Deeper insights than our public benchmarking and awards.


Detailed Reports

  • We give you insights to where you can improve!
  • See which product areas perform best with validated data from your own customers.
  • See directly in our Business Insight Dashboard, with our App or generated reports.
  • Share with colleagues and improve your service.


ESG Friendly Data

  • All our servers are running on AWS Finance with 100% green energy.
  • We are your zero-emission partner to your data and service needs.

Why CXFacts?

We can help digitalize your collaboration and feedback requirements.
 We provide a professional infrastructure with API and full tier 1 support.

Out-of-Box System

Full cloud solution. Works without any implementation.

API and more

Dive deeper into the data with an API. Automate your entire CX.

Actionable data

Take action easily with relevant data and insights in real-time.

Easy to use

Full overview of your customers’ perception in the palm of your hand

Track your KPIs

Track and see how your service KPIs are developing over time

Automated feedback

Feedback comes automatically from your customers

Trusted Data

We ensure, validate and secure data by using end-to-end encryption and more to keep data safe 

REST API

We offer secure API to integrate our data to your own BI or CRM-systems

AWS Finance

We have our platform placed under AWS Finance to ensure highest data security

Out-of-Box system

There is no requirement for integration to use our app or web platform

GDPR – Automation

We delete all inactive accounts after 6 months 

Updated regulary

We update all platforms regularly and provide security and feature updates

Manual Review

We review and approve all new companies before any data is public

Closed system

We only analyze our own data and do not sell to third parties

AI misinformation detection

We use algorithms to detect misinformation in data

GDPR-compliance

All data is placed under AWS in Frankfurt. Full GDPR compliant

Data validation

We ensure the data is validated for both banks and corporates

ISO 9001/5055/20022

We are following data and documentation standards

contact information

Book a video meeting or send us a mail