Customer Insights in
Corporate Banking
Our real-time customer insights platform for banks allows for a complete overview of your customers’ level of satisfaction.
What we do
We offer real competitive advantage by getting real-time feedback, that enhances collaboration with your corporate customers
We provide your corporate customers with the most relevant questions in each survey to ensure high response rates.
Our benchmark questions allows for comparison and market data to compare your position, where you over- and under-perform on specific metrics.
We focus on adding value to your customers
Many of your customers might already be using CXFacts to provide feedback on your bank’s products and services.
Here are some of the industries currently using CXFacts.
Some of the largest corporates in the world use CXFacts as their preferred Bank Relationship Management tool.
Contact us to hear more about the insights your customers might already have given you.
Digital feedback – Digital collaboration
We provide your bank with a platform to collaborate with your corporate customers.
Corporate segment
We focus on providing the best tool for your corporate customers.
You can ask everyone
You can send questionnaire(s) to all relevant people in your customers’ organization.
Valuable insights from known respondents in your customers’ team – in real-time
Give value to your customer
We designed our platform to ensure value for your bank as well as for your corporate customers.
Provide value to your customers with the CXFacts platform
– ask us how –
Increase your bottomline
Actionable insights into your bank’s service performance. You will have more data than with any other feedback platform or -provider.
Use your Customer Experience data to improve your position.
Market Reports
- Get detailed insights into your banks performance benchmarked against relevant competitors
- Deeper insights than our public benchmarking and awards.
Detailed Reports
- We give you insights to where you can improve!
- See which product areas perform best with validated data from your own customers.
- See directly in our Business Insight Dashboard, with our App or generated reports.
- Share with colleagues and improve your service.
ESG Friendly Data
- All our servers are running on AWS Finance with 100% green energy.
- We are your zero-emission partner to your data and service needs.
Why CXFacts?
We can help digitalize your collaboration and feedback requirements.
We provide a professional infrastructure with API and full tier 1 support.
Out-of-Box System
Full cloud solution. Works without any implementation.
API and more
Dive deeper into the data with an API. Automate your entire CX.
Actionable data
Take action easily with relevant data and insights in real-time.
Easy to use
Full overview of your customers’ perception in the palm of your hand
Track your KPIs
Track and see how your service KPIs are developing over time
Automated feedback
Feedback comes automatically from your customers
