Terms and conditions


When you use the app and web-based solution “CXFacts” delivered by CXFacts ApS, company registration no. 42540641, Lejrvej 19, 3500 Værløse, Denmark, you accept the following terms:

1. The general business terms (“the Business Terms”) including a privacy notice which are provided each user of the Solution; and

2. The Data Processing Agreement found at https://cxfacts.com/data, which applies to the companies using the Solution.

If you are an employee at a bank, a separate agreement has (in addition to the Business Terms) been entered into between the bank and CXFacts.


1.1 These general business terms (“the Business Terms”) govern the contractual relationship between you and CXFacts ApS, company registrations no. 42 54 06 41, Lejrvej 19, 3500 Værløse, Denmark (“CXFacts”). In these Business Terms “Party” shall mean each of CXFacts and you and “Parties” shall mean CXFacts and you.

1.2 These Business Terms outline the Parties’ rights and obligations with respect to one another and in respect to the use of the app “CXFacts” and the services available to you as part hereof (the “Services”).


2.1 In order to use the Services, you must create an account (“Account”). The features and conditions for an Account can be found at: https://cxfacts.com/business

2.2 CXFacts reserves the right to block your Account and your access to the Services if CXFacts discovers or suspects irregularities or misuse.


3.1 CXFacts act as data controller in respect to personal data you use to create an account as well as any technical and analytic personal data collected and processed when you use the Services. Likewise, CXFacts acts a data controller for any data you submit if you subscribe to our newsletters. You can read more in CXFacts’s Privacy Notice www.cxfacts.com/privacy.

3.2 Please note that for any personal data you submit to the Solution such as scores and ratings as well as correspondence with other users, CXFacts acts as a data processor for your employer. If you have any questions or concerns in relation hereto, please contact your employer.

3.3 For companies using the Solution and their employees: When scores and ratings are submitted to a Bank please note that the Bank will be data controller for such data. You as company will still be able to delete the data in your company account but the data will also reside in the Bank’s account in its role as data controller. The same applies to any correspondence with the bank.


4.1 Payment and payment terms are regulated in a seperate commercical contract, issued by CXFacts.


5.1 All rights to the Service, including all intellectual property rights, related to the Services vests with CXFacts and its sub-contractors. You will receive a non-exclusive right to use the Services during the term of the contractual relationship between you and CXFacts.

5.2 CXFacts shall be entitled to use any data, information or material that you submit to the Solution, including to further analyse, combine with its own data, and to use for product improvements, benchmarking reports (which are made available on a high-level only) and development, provided that such data is anonymized. CXFacts cannot sell such data to third parties not evaluated by you.

5.3 If your Account has been inactive for more than 12 months, your account will be deleted. Any data collected from such Account is kept by CXFacts but only in an anonymized form.


6.1 You receive no warranties, express, implied or statutory regarding use of CXFacts, and CXFacts specifically disclaims any warranty of merchantability or fitness for a particular purpose regarding use of CXFacts.

6.2 You acknowledge that CXFacts may apply upgrades without notice to the Services and that such upgrades may result in changes to the appearance and/or functionality of the Services.


7.1 CXFacts shall not be liable for any direct or indirect losses, including, but not limited to, damages for loss of profits, goodwill, use, data, opportunity costs, intangible losses, or the cost of substitute services, except for fraud, theft, fraudulent or negligent misrepresentation by it or its employees, wilful misconduct, or for gross negligence and any matter for which it is not permitted by law to exclude or limit or attempt to exclude or limit its liability for.


8.1 The Parties agree that all communication will be in English unless otherwise agreed between the Parties.

8.2 If you wish to contact or deliver a notice to CXFacts, you can do so by hello@cxfacts.com

8.3 If you wish to make a compliant, you can do so by contacting CXFacts by hello@cxfacts.com


9.1 CXFacts may amend these Business Terms with immediate notice and without warning. Any changes will appear via the following link: https://cxfacts.com/terms


10.1 These Business Terms comes into force upon your acceptance hereof when creating An Account and remain in force until terminated.

10.2 CXFacts may terminate the contractual relationship governed by these Business Terms without prior notice, warning, or reason.

10.3 You may terminate the contractual relationship governed by these Business Terms immediately by deleting your Account.


11.1 These Business Terms shall be governed by and construed in accordance with Danish law, excluding private international choice of law rules.

11.2 Unless mandatory rules of law provide otherwise, any disputes shall be brought before the City Court of Copenhagen.

Last updated: 22.05.2024