A 1% increase in customer satisfaction leads to a 4,9% increase in operating income and 5.6% increase in profit margin
Valid customer insights is one of the best investments a bank can make
“Customer satisfaction: the key metric that drives your business forward”
With CXFacts you will have actionable and valid data and insights from known customers.
Unlimited data from all the customers you wish, as often as you wish.
Unparalleled Customer Insights 24/7/365.
One digital platform – globally – also adding value to your customers.
Some Select Use Cases:
Your Bank’s Benefits:
- Prepare for customer meetings with targeted surveys per customer
- Discuss feedback bilaterally with important customers
- Targeted ad hoc surveys
- Countries, product areas, customer industries, customer segments….
- Customer implementations, support, relationship management….
- Insights from all relevant people in your customer’s organization
- Analyze and identify improvement areas
- Individual customer, product area, processes, countries….
- See what is important to your customers (and how they perceive you)
- Valid, actionable customer data/insights
- Insights on Portfolio and 1:1 level
- Higher response rates than one-sided surveys (up to +80%)
- One global platform
- One format globally
- Possible to tailor to your specific needs and wishes
- Create your own benchmark across all parameters
- Cost efficiency
- Your customers will see you care !
Large corporates using CXFacts, have provided data and insights on many banks globally, including a.o.:
Get in touch, to hear what we can do for your bank – or to get a taste of the customer insights already available.
“Should we have a chat ?”
Ole Wulff, CCO
+45 21 55 11 95